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Once you commit your details and your purchases, the order is immediately saved on our secure server ready for processing. Both Domestic and International orders will have the credit card details debited within 24 - 48 hrs for all new product that comes with a dollar figure. If there are problems processing your credit card we will contact you via the phone details you supply or via e-mail. Once the payment has been authorised normal shipment times apply.

 

All domestic orders for DVDs or Videos that require our "Out Of Print" search service will not be billed on your credit card until the movie is located. International orders for DVDs or Videos that require our "Out Of Print" search service will however have a AU$20.00 deposit taken from the card details when they are provided. When this has been successfully done the search will commence. The balance owing will not be charged to your card until the film is located

 

 

Our returns policy is simple. Within 7 days of the receipt of your order, you may return any goods that are faulty but you must contact customer service first for authorisation.Any returns that are sent back to All About Movies without authorisation will be sent back to the customer at an additional freight charge. Once the movie has been authorised for return , the film will be previewed to confirm the fault claim and a refund or re-order is offered. Please note we can only process returns or refunds for items purchased from All About Movies.

 

 

To cancel an order for a second hand product search, the customer must contact customer service and bring this request to their attention.Cancellations are permitted as long as the item has not already been found and despatched or as long as the customer has not been contacted to arrange the balance of payment.

 

To cancel an order for a new product, the customer must contact customer service and draw this request to their attention. If the order has not been placed with the distributor then a cancellation is permitted. If however the distributor has our order then cancellations cannot be accepted.

 

 

For customers outside of Australia, you are responsible for any import duties that may be payable. If in doubt, please contact your local Customs office.

 

 

Warranties and Representations : Copyright © applicable to this website remains the property of both Trade Service Of Australia Pty Ltd (TSA) and All About Movies Pty Ltd. TSA remains as the copyright owner of the data but has not been involved in and is not responsible for the site or the manner, use or access by consumers to this site.